FAQ'S

FAQ'S


FAQ’s

  1. Who we are:

Blackandwhitehome is a company created in order to satisfy the increasing demand of short-term renting apartments, prioritizing the excellence. It has been created by a team of professionals with wide experience, natives and enthusiastic of the city of Barcelona.

The company was founded with the objective of becoming a referent in the sector and with a clear intention of differentiation. Since its inception the company has worked to strengthen this differential factor through excellence in all stages: name selection, development of logo, slogan, selection of apartments, decoration, equipment, cleaning, check-in and guest service.

All our apartments are operated exclusively by Blackandwhitehome. The company takes care of the whole process holistically: from the selection of buildings to the implementation and monitoring of reforms, design and implementation of decoration and equipment.

  1. Contact and opening hours:

Our office Blackandwhitehome in Barcelona is in:

Passeig de Picasso, 38bis, local 4
08003 Barcelona

Opening Hours: Monday to Sunday from 9h to 18 h.

 


CONTACT:

Contact telephone 24 hours: +34 (93) 201 66 55;

Check-in telephone:  +34 607220167

Incidence telephone: +34 646369077

Email: info@blackandwhitehome.com.

  1. Our apartments:

Our apartments are located in different neighborhoods of Barcelona, in locations selected for its unquestionable interest, its tranquility and communication with the rest of the city. Ciutat Vella, Gracia, Montjuïc and Poble Nou are neighborhoods that combine an interesting cultural and gastronomic offer with a historical character; and most important, close to the main attracting monuments of the city.

It has placed special emphasis in the reflection of the spirit Blackandwhitehome in all the apartments. Each apartment has its own identity but all are developed under the concept Blackandwhitehome. Neutral and pleasant, clean and fresh colors have been selected in order to make the guest feel at home.

The apartments are fully equipped: cookware, dishes, glasses, wine glasses, sheets, towels, appliances, coffee maker, kettle, hair dryer and cleaning materials. Rental service, when contracting directly through our website, includes a welcome pack.

All apartments have free WIFI par exclusive use of guests. They also have TV and DVD.

  1. Pricing policy:

Prices: The price of the stay includes the VAT (currently the 10%) and preparation cleaning the apartment for your arrival and extra cleaning service for stays longer than a week. Price does not include the city tax of 0.72 € / night / person, it will have to be paid upon arrival.

In Blackandwhitehome we love children and babies. We are prepared to meet any special request for the little ones. The babies under 3 are free. Children older than 3 years are considered as extra person.

Payment: At the time of booking is charged 10% of the total amount to secure it. The remaining amount must be paid upon arrival. In case of non-refundable fee, the full amount is charged at the time of booking and no place to cancellations.

Blackandwhitehome accepts the following credit cards: VISA / MASTERCARD

Deposit: Upon arrival it will be delivered to the customer our code of conduct and the credit card details will be requested as security in order to cover any damage identified after the guest's departure.

Cancelations:

 

Cancellation and prepayment policies vary over time. For more details, see the conditions that apply to your booking.

 

If cancelled or modified up to 21 days before date of arrival, 10% of the total price of the reservation will be charged.

If cancelled or modified up to 7 days before date of arrival, 50% of the total price of the reservation will be charged.

If cancelled or modified less than 7 days before arrival or in case of no-show, the total price of the reservation will be charged.

 

In case of non-refundable fee, the entire stay will be charged at time of booking. This fee does not entitle a refund in case of cancellation, regardless of the advance of it.

 
  1. Services.

Services included in the price

• Cleaning: our cleaning staff will visit your apartment once a week to clean it, and change the towels and sheets.

• WiFi access to Internet: our apartments are equipped with permanent wireless access to Internet. Computers are also available for your use during your stay. Consult our ‘Additional Services’ page.

• Cots and high-chairs for children: e-mail us, three days before your arrival, at info@blackandwhite.com